Shipping Policy

Orders placed on dcxcapparel.com are processed within standard business days. Processing occurs Monday through Friday, excluding public holidays. Shipping times vary based on the destination and the carrier selected at checkout. Hongkong Livas Consulting Co., Limited does not guarantee specific delivery dates. Tracking information is provided once the order has shipped. Shipping costs are calculated at checkout based on the destination and the weight of the items. Any customs duties, taxes, or import fees imposed by the destination country are the sole responsibility of the buyer. Hongkong Livas Consulting Co., Limited does not reimburse these fees. If a package is refused or undeliverable due to an incorrect address provided by the buyer, the buyer bears all return shipping costs and any additional fees charged by the carrier.

Returns Policy

Hongkong Livas Consulting Co., Limited offers a strict 14-day no-reason refund policy. The buyer has exactly 14 days from the date of receipt to request a return. No reason is required for the return. To be eligible, items must be unused and in their original packaging. All original tags must be attached. Items that are used, washed, altered, damaged due to misuse, or missing original packaging are not eligible for return. The buyer completely bears all return shipping costs. Hongkong Livas Consulting Co., Limited does not provide prepaid return labels and does not reimburse any return shipping expenses. The buyer is responsible for choosing a trackable shipping method. Hongkong Livas Consulting Co., Limited is not liable for returns that are lost or damaged in transit.

Refund Policy

Refunds are processed only after the returned item is received and inspected by Hongkong Livas Consulting Co., Limited. The refund arrival time is at least 14 days from the date the returned item is received. This 14-day period is the minimum processing time. Refunds are issued to the original payment method used for the purchase. For PayPal transactions, refunds take at least 14 days. However, local laws in some regions require up to 30 days for PayPal refunds. Hongkong Livas Consulting Co., Limited complies with all applicable local laws. In those regions, the PayPal refund period is up to 30 days. The buyer must account for this extended period when requesting a PayPal refund. No refund will be issued before the returned item passes inspection. If the returned item does not meet the eligibility conditions, Hongkong Livas Consulting Co., Limited will not issue a refund and will return the item to the buyer at the buyer's expense.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period is absolute and matches the Terms of Service. Claims submitted after 7 days from receipt will not be accepted. To submit a claim, the buyer must contact Hongkong Livas Consulting Co., Limited at [email protected] within the 7-day period. The buyer must provide the order number, clear photographs of the damage or defect, and a description of the issue. Hongkong Livas Consulting Co., Limited will review the claim and provide further instructions. If the claim is approved, Hongkong Livas Consulting Co., Limited will arrange for a replacement or a refund. The buyer does not bear return shipping costs for approved damaged or defective claims. This 7-day claim period is separate from the 14-day no-reason return policy. A damaged or defective item claim does not extend the 14-day return window for other items in the same order.

Non-Returnable Items

Items must be unused and in original packaging to be eligible for any return. Items that are used, washed, altered, damaged due to misuse, or missing original packaging are non-returnable. Items with removed, damaged, or missing original tags are non-returnable. Items returned without prior authorization from Hongkong Livas Consulting Co., Limited are non-returnable. Hongkong Livas Consulting Co., Limited reserves the right to reject any return that does not meet these conditions. No specific product categories are exempt beyond these general conditions. All clothing items are subject to the same eligibility requirements.

Return Process

Follow these steps to return an item:

Step 1: Request a return within 14 days of receipt by contacting Hongkong Livas Consulting Co., Limited at [email protected]. Provide the order number and state that you are requesting a no-reason return. No reason is required.

Step 2: Hongkong Livas Consulting Co., Limited will review the request and provide a return authorization. Do not ship any item without a return authorization.

Step 3: Pack the item securely in its original packaging. Include all original tags and any accessories that came with the item.

Step 4: Ship the package to the following recipient and address. The recipient must be Hongkong Livas Consulting Co., Limited, the contact phone is +852 4688 2300, and the specific return address is ROOM 602, 6/F, KAI YUE COMMERCIAL BUILDING, NO.2C, ARGYLE STREET, MONGKOK KOWLOON, HONG KONG.

Step 5: The buyer completely bears all return shipping costs. Use a trackable shipping service. Hongkong Livas Consulting Co., Limited does not reimburse shipping costs.

Step 6: Send the tracking number to [email protected] immediately after shipping.

Step 7: Hongkong Livas Consulting Co., Limited will inspect the returned item upon receipt. If the item meets the eligibility conditions, a refund will be processed. The refund arrival time is at least 14 days from the date the returned item is received. For PayPal refunds, the refund takes at least 14 days; however, local laws require up to 30 days in some regions.

Contact Information

For any questions regarding shipping or returns, contact Hongkong Livas Consulting Co., Limited at [email protected] or by phone at +852 4688 2300. The physical address is ROOM 602, 6/F, KAI YUE COMMERCIAL BUILDING, NO.2C, ARGYLE STREET, MONGKOK KOWLOON, HONG KONG. The website is dcxcapparel.com. Hongkong Livas Consulting Co., Limited is the sole entity responsible for processing returns and refunds under this policy.